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FAQ
BELOW, YOU'LL FIND ANSWERS TO SOME OF THE MOST COMMONLY ASKED QUESTIONS. IF YOU NEED FURTHER ASSISTANCE, FEEL FREE TO REACH OUT TO OUR CUSTOMER SUPPORT TEAM—BECAUSE YOUR SATISFACTION IS OUR PRIORITY.
(01)
How long does it take to create a custom piece?
Depending on the complexity of the design and availability of selected stones, the process typically takes 4 to 8 weeks from consultation to completion.
(02)
Can I book a consultation remotely?
Yes. We offer both in-person appointments at our Geneva atelier and virtual consultations for international clients.
(03)
What materials do you use?
We use ethically sourced diamonds, precious gemstones, and high-grade metals including 18K gold and platinum. Each material is selected for its quality and character.
(04)
How do I start the design process?
Simply visit our Contact Us page and request a private consultation. Our team will reach out to schedule a first meeting, where we’ll explore your story, preferences, and vision.
(05)
Do you ship internationally?
Yes, we provide secure international shipping with insured delivery. Your piece will arrive in custom packaging, with all necessary documentation.
(06)
Do you offer international shipping?
Yes, we ship worldwide! Please note that shipping costs and delivery times may vary depending on your location. You can check specific shipping details at checkout.
(07)
Can I include personal engravings or symbols?
Absolutely. Every Jovari piece is designed to reflect your identity. We often incorporate initials, dates, symbols, or meaningful inscriptions into the final design.
(08)
What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other popular payment methods like Apple Pay and Google Pay.
(09)
Can I modify or cancel my order after placing it?
You can modify or cancel your order within 24 hours of placing it. After that, your order will be processed and shipped. Please contact our support team as soon as possible for assistance.